1. Cancel order

If you make an order and don't pay the payment in 7 days, then your order will be canceled automatically.

2. Exchange

Please contact us through our Q&A board in detail. then we will follow up within at least 2 days since you
update the board.

3. Return

If you should need to return an item contact HANNASU by Q&A.

Returned items MUST have the Order number written BOLDLY on the box of the returned item.
Return shipping charges are your responsibility. We recommend that you insure the item when shipping.
All items returned must be in new and unused condition.
HANNASU will issue a refund "less shipping and a 10% restocking fee" for orders made in error by the customer within 10 days of date shipped, or if you order a product and change your mind about the order and wish to cancel the order after the product has been special ordered for you a 10% restock fee still applies plus shipping charges.
Carton must be un-opened and all product accessories, manuals, etc., intact, new and un-used.
After this 15 day period, it is at the discretion of HANNASU to accept any inventory back.
Once a return authorization number has been issued, it is only valid for 15 days after issuance.
After this 15 day period will refuse product.CLOSEOUTS, CUSTOM ORDERS AND DEMO ITEMS are not returnable.
SPECIAL ORDER items that are not regular in stock items are also not returnable.

[Defective Merchandise]
Defective merchandise can be returned to HANNASU within 7 days of receipt of receiving the merchandise at the address you specified to us when the order was placed.
Certain merchandise may require manufactures service first before the return is allowed in order to correct the problem.
To return your product or merchandise call HANNASU right away.

[Merchandise Damaged In Delivery]
For your protection, do not sign for merchandise until you have inspected your product for damage.
If the damaged merchandise is received, keep the original carton the product arrived in and take the following steps: Shipper- EMS, contact quickly your local shipping company office for a damage inspection report. Request that Shipper. return the merchandise to the return address on the package or carton.
Do not return the product or merchandise yourself as this may slow down or delay your credit or reorder. Shipper. will issue you a Damage Call Tag Number. After receiving this call tag number contact LeeKeworld and we will ask for the Damage Call Tag Number and issue you a Return Authorization Number. Shipper-Common Carrier, Trucking Company, Etc.., If a Trucking Company or Common Carrier delivers damaged merchandise to you at the address you requested, have the driver write down the nature of the damage on the Bill of Lading. Be sure both the driver and you sign this Bill of Lading. If damage to the merchandise is severe you may refuse the delivery. Be sure that the driver has noted the damage in detail, both of you have signed, and get your customer copy of receipt or Bill of Lading. Contact HANNASU for additional instructions.
HANNASU is not responsible for all Not-inspected damage items at time of delivery.